Refund Policy

Bangladesh Pet Association ("BPA") is committed to fair and transparent handling of payments. This Refund Policy explains the conditions under which refunds may be issued for membership fees, campaign registration fees, donations, and payments made through our online gateway or manual mobile financial services (MFS) channels.

Please read this policy carefully before making any payment. By submitting a payment, you confirm that you have read and agree to this Refund Policy.

Membership fees cover administrative costs, membership card issuance, certificate generation, and access to BPA services for the membership period.

• Application pending: If your membership application has been submitted and payment made, but the application has not yet been approved, you may request a full refund within 7 days of payment.
• Application approved: Once your membership is approved and your membership card or certificate has been issued, the fee is generally non-refundable.
• Application rejected by BPA: If BPA rejects your membership application for any reason, a full refund of the membership fee will be issued within 10–14 business days.
• Duplicate payment: If you were charged more than once for the same membership application, the duplicate charge(s) will be refunded in full.
• Membership cancellation by member: Memberships cancelled by the member after approval are not eligible for a pro-rated or partial refund of any remaining period.

Some BPA campaigns and vaccination drives charge a registration or facilitation fee to cover veterinary and logistics costs.

• Cancellation by participant (before the event): Refund requests submitted more than 72 hours beforethe scheduled campaign date may be eligible for a full or partial refund at BPA's discretion, depending on costs already incurred.
• Cancellation within 72 hours: No refund will be issued for cancellations received less than 72 hours before the campaign slot.
• Campaign cancelled by BPA: If BPA cancels or reschedules a campaign event, registered participants will receive a full refund or the option to transfer their registration to the rescheduled date.
• No-show: Participants who do not attend their registered campaign slot without prior notice are not entitled to a refund.

Donations made to BPA are voluntary contributions to animal welfare activities and are generally non-refundable once processed.

• Technical error or accidental donation: If a donation was made due to a technical error on our platform or was clearly accidental (e.g., wrong amount entered), you may request a refund within 48 hours by emailing bangladeshpetassociation@gmail.com with your transaction reference number.
• Duplicate donation: If you were charged twice for a single intended donation, the duplicate amount will be refunded in full.
• General donations:Intentional donations to BPA's general fund or a specific campaign purpose are non-refundable once the payment has been confirmed and funds are applied.

Occasionally, payments may fail during processing or appear to be charged without a successful transaction record on our side.

• Failed payment, money deducted: If your bank or MFS account was debited but BPA did not receive a successful payment confirmation, the amount will typically be automatically reversed by your bank or payment provider within 3–7 business days.
• Duplicate charge from gateway: If EPS Bangladesh or another payment gateway charged you more than once for a single transaction, please contact us immediately with the transaction reference(s). We will coordinate with the gateway for a refund.
• If you do not see an automatic reversal within 7 business days, please email us at bangladeshpetassociation@gmail.com with the transaction reference, date, amount, and payment method used.

BPA accepts manual payments via mobile financial services including bKash, Nagad, and Rocket. For manual MFS payments:

• After completing a manual MFS transfer, you must submit your payment details (MFS number, transaction ID, and amount) through the payment confirmation form or by emailing bangladeshpetassociation@gmail.com.
• BPA will verify the transaction against our MFS account records. Verification typically takes 1–3 business days.
• If verification fails (incorrect amount, wrong account, or unidentifiable transaction), BPA will contact you for clarification. If the issue cannot be resolved, a refund process will be initiated as appropriate.
• Admin approval: Membership or campaign confirmation is only activated after admin approval of the verified MFS payment. BPA reserves the right to reject payments that cannot be verified.

To request a refund, please follow these steps:

1. Email bangladeshpetassociation@gmail.com with the subject: Refund Request — [Your Name].
2. Include your registered name, email address, transaction/reference number, payment amount, date of payment, and the reason for the refund request.
3. Attach any supporting documents (e.g., bank statement screenshot, gateway receipt, MFS transaction confirmation).
4. Our team will review your request and respond within 7 business days.
5. If approved, the refund will be processed via the original payment method (online gateway or MFS reversal) or through an alternative agreed method if the original channel is unavailable.

Approved refunds are typically processed within 10–14 business days from the date of approval. The time for the refund to appear in your account depends on your bank or mobile financial service provider. BPA is not responsible for additional delays caused by third-party payment processors.

The following are not eligible for a refund under any circumstances:

• Membership fees after a membership card or certificate has been issued and activated
• Campaign registration fees for slots already attended
• Intentional donations to BPA's general or campaign fund once confirmed
• Processing or convenience fees charged by third-party payment gateways (EPS Bangladesh, bKash, Nagad, etc.)

For all refund-related queries, please contact our support team: